Shipping & Returns
We make every charm in Queensland and deliver across Australia and New Zealand. Here’s how shipping and our Happiness Promise work.
AU + NZ delivery
We deliver within Australia and New Zealand. For special international delivery, email us.
Order updates
You'll get helpful updates throughout the process so you always know what's next.
Happiness promise
Love it or we’ll remake it or refund you. Free revisions until you’re thrilled — that’s our promise.
Timelines
Made to order (2–3 weeks)
Most orders ship in 2–3 weeks. We’ll send helpful updates throughout so you always know what’s next.
Delivery
We deliver within Australia and New Zealand. Need delivery outside these regions? Email us and we'll see what we can do.
Returns & Happiness Promise
Love it or we’ll remake it or refund you. Here’s how to get help fast:
- 1
Tell us what's not right
Email hello@polypets.com.au with your order number and a short note or photos.
- 2
Free revisions
We'll tweak the details until you love it — that's part of our process.
- 3
Happiness Promise
If you're still not happy, we'll remake it or refund you. Zero worries.
Where we ship
We currently deliver within Australia and New Zealand. If you need delivery to another country, email hello@polypets.com.au and we’ll see what’s possible.
100% Happiness Promise
Love it or we’ll remake it or refund you. Free revisions until you’re thrilled — that’s our promise.