Shipping & Returns
Our 10cm custom dog bag charms are available now, made in Queensland, and delivered across Australia and New Zealand. Coming-soon products are currently expression of interest only.
AU + NZ delivery
We deliver available products within Australia and New Zealand. For special international delivery, email us.
Order updates
You'll get helpful updates throughout made-to-order production so you always know what's next.
Happiness promise
For products you purchase from us, love it or we’ll remake it or refund you. Free revisions until you’re thrilled — that’s our promise.
Timelines
Made to order (2–3 weeks)
Most custom dog bag charm orders ship in 2–3 weeks. We’ll send helpful updates throughout so you always know what’s next.
Coming-soon products
Our 20cm custom pet statues, pet memorial urns, and custom pet playing card sets are not available to purchase yet. Expression of interest submissions do not have confirmed production, shipping, or delivery dates.
Delivery
We deliver within Australia and New Zealand. Need delivery outside these regions? Email us and we'll see what we can do.
Returns & Happiness Promise
For products you purchase from PolyPets, love it or we’ll remake it or refund you. Here’s how to get help fast:
- 1
Tell us what's not right
Email hello@polypets.com.au with your order number and a short note or photos.
- 2
Free revisions
We'll tweak the details until you love it — that's part of our process.
- 3
Happiness Promise
If you're still not happy, we'll remake it or refund you. Zero worries.
Where we ship
We currently deliver within Australia and New Zealand. If you need delivery to another country, email hello@polypets.com.au and we’ll see what’s possible.
100% Happiness Promise
For purchased products, love it or we’ll remake it or refund you. Free revisions until you’re thrilled — that’s our promise.