Privacy Policy

1. Who we are

PolyPets ("we", "us", "our") creates custom dog bag charms from your photos. This Privacy Policy explains how we collect, use, and safeguard personal information you share with us through polypets.com.au and our services.

2. Information we collect

We collect the minimum information needed to create and deliver your charm and to respond to enquiries:

• Contact details such as your name and email address.
• Order details including your dog’s name and any preferences you provide.
• Photos you upload to create your custom charm.
• Shipping address so we can deliver your order.
• Payment details are processed by our secure payment provider; we do not store card numbers.
• Communications including messages about revisions and support.
• Usage data such as IP address and analytics from cookies to improve our site.

3. How we use information

We use the information we collect to:

• Create, update, and deliver your custom charm.
• Send helpful order updates and respond to questions.
• Process payments via a secure third‑party provider.
• Improve our website and customer experience.
• Meet legal and record‑keeping obligations.

4. When we share information

We do not sell personal information. We share details only with trusted service providers who help deliver our services — for example website hosting, payment processing, address autocomplete, shipping, email, and analytics — and only for the purposes described above. These providers must keep your information secure and confidential.

5. Storage and security

We store personal information securely and restrict access to team members who need it to fulfil your order or enquiry. We retain information only for as long as needed for the purpose collected or to comply with legal requirements.

6. Cookies and analytics

Our website uses cookies and analytics to understand visitor behaviour and improve the experience. We also use address autocomplete tools that may collect usage data under their own terms. You can adjust your browser settings to decline cookies; some features may not work as intended.

7. Accessing or correcting your information

To access, update, or delete personal information we hold about you, contact us using the details below. We’ll respond promptly in line with Australian privacy law.

8. Contact us

If you have questions about this policy or how we handle your information, contact: