Privacy Policy

1. Who we are

PolyPets ("we", "us", "our") creates custom pet keepsakes and related products from photos and details you provide. This Privacy Policy explains how we collect, use, and safeguard personal information you share with us through polypets.com.au and our services, including orders, enquiries, and expressions of interest.

2. Information we collect

We collect the minimum information needed to create and deliver available products, manage expressions of interest, and respond to enquiries:

• Contact details such as your name and email address.
• Order and enquiry details including your pet’s name, product interests, and any preferences you provide.
• Photos you upload to create available custom products or assess your expression of interest.
• Shipping address so we can deliver an order where delivery is needed.
• Payment details are processed by our secure payment provider; we do not store card numbers.
• Communications including messages about revisions and support.
• Usage data such as IP address and analytics from cookies to improve our site.

3. How we use information

We use the information we collect to:

• Create, update, and deliver products you purchase from us.
• Manage expressions of interest for coming-soon products, including 20cm custom pet statues, pet memorial urns, and custom pet playing card sets.
• Send helpful order, enquiry, and product interest updates and respond to questions.
• Process payments via a secure third‑party provider.
• Improve our website and customer experience.
• Meet legal and record‑keeping obligations.

4. When we share information

We do not sell personal information. We share details only with trusted service providers who help deliver our services — for example website hosting, payment processing, address autocomplete, shipping, email, and analytics — and only for the purposes described above. These providers must keep your information secure and confidential.

5. Storage and security

We store personal information securely and restrict access to team members who need it to fulfil your order, manage your expression of interest, or respond to your enquiry. We retain information only for as long as needed for the purpose collected or to comply with legal requirements.

6. Cookies and analytics

Our website uses cookies and analytics to understand visitor behaviour and improve the experience. We also use address autocomplete tools that may collect usage data under their own terms. You can adjust your browser settings to decline cookies; some features may not work as intended.

7. Accessing or correcting your information

To access, update, or delete personal information we hold about you, contact us using the details below. We’ll respond promptly in line with Australian privacy law.

8. Contact us

If you have questions about this policy or how we handle your information, contact: